Bio:
With 15 years of healthcare experience, including 9 years in leadership roles, this candidate has a track record of driving excellence in operational management. Currently serving as the Director of Operations, she oversees 8 urgent care sites across Brooklyn, ensuring they consistently meet and exceed performance standards. Her responsibilities span KPI performance, staffing, patient engagement, and team development. She visits 2–3 sites daily, focusing on delivering exceptional patient experiences, optimizing labor and cost management, and maintaining strict compliance standards. A hands-on leader, this candidate adeptly addresses escalated patient and staff concerns, ensuring seamless operations and a positive work environment.